PLOSDelete your PLOS account and data
Option 1 — In the app (immediate)
- Open PLOS and go to Settings → Privacy → Delete my data.
- Choose Delete account and confirm.
This signs you out and deletes your account, every record synced to your private cloud space and your files stored in the cloud. It cannot be undone.
You can also choose smaller options on the same screen: delete cloud data only, delete notification data, or delete local data (everything stored on your phone).
Option 2 — By email (if you no longer have the app)
Write to [email protected] from the email address of the account you want to delete, with the subject "Delete my PLOS account". We will confirm by email and delete the account and its data within 30 days.
What is deleted
- Your account (email address and sign-in data, including the link to your Google account if you used "Continue with Google").
- Records synced to the cloud: documents, bills, subscriptions, reminders and their file attachments.
- Your cloud entitlement record (Premium status).
What is not in our servers
Data that never leaves your phone (scanned text, detected notifications, the Vault and your settings) is removed from the phone by uninstalling the app or by using "Local data" in Settings → Privacy → Delete my data.
Subscription payments are handled by Google Play. Cancel the subscription in Google Play → Subscriptions; deleting your PLOS account does not cancel it by itself.
Questions
Write to [email protected]. See also our Privacy Policy and Terms of Use.